Retourneren en terugbetalen
You can inform us here by e-mail firstname.lastname@example.org or by mail
(Tothemoon BV - Weesperzijde 89-O - 1091 EK Amsterdam – The Netherlands).
We will in any case only approve requests for return if the product has not been worn or washed, or if you have not attempted to mend or alter the product in any way. Return products will only be accepted if they are sent in the original, undamaged wrapping and the labels are still attached to the products and if it concerns a complete product (for example, the two elements of a pair must be returned together). Exclusion of the right of withdrawal is possible for products which are custom made/ordered for the client (such as gift vouchers), Bermbach Handcrafted beds and Bibs pacifiers (for hygienic reasons). Personalized products can not be returned.Furthermore, the shipping costs of the returned merchandise will be entirely paid for by the customer. Under no circumstances will Zoen voor Gust reimburse the shipping costs of returned merchandise. If the return instructions have been followed accurately, Zoen voor Gust will reimburse for the returned product(s) within 14 days after receiving but shipping fees shall not be refunded.
For return orders outside EU, please always mention return outside of the package and mark the return box on your customs declaration form. This to avoid import duties for Zoen voor Gust on the returned products. Return or exchange parcels without the return notice and with custom charges, will not be accepted and not be payed by Zoen voor Gust. All custom charges are for your own account.